Terms of Service
Last Updated: October 2, 2025
Welcome to Mama’s African Kitchen. By accessing or using our website (www.mammasafricankitchen.co.uk.co.uk) or placing an order with us, you agree to be bound by these Terms of Service.
Please read them carefully.
- About Us
Mama’s African Kitchen is a food service business offering Nigerian and African dishes for takeaway, collection, and delivery within Birmingham.
Business Address:
257 High St, Birmingham B23 6SR, United Kingdom
Contact:
+44 7308 721192
sales@mammasafricankitchen.co.uk
- Use of Our Website
By using our website, you agree that:
- You are at least 18 years old or using the site under the supervision of an adult.
- You will not misuse the website or violate any law.
- All information you provide when ordering is accurate and complete.
We may update, suspend, or change the website at any time.
- Orders & Acceptance
When you place an order online, it is considered an offer to purchase.
We accept your order only when:
- We confirm it by email, SMS, phone, or on the website; or
- Your order is prepared for collection or dispatched for delivery.
We may decline an order if:
- Items are unavailable.
- Your payment fails.
- There is a pricing or menu error.
- We believe the order is fraudulent or unsafe.
- Prices & Payment
All prices on our website are listed in GBP (£) and include applicable taxes.
We accept the payment methods shown on our website (e.g., card payments, cash on delivery/collection, or third-party ordering platforms).
Payment must be received before your order is processed unless otherwise stated.
If a pricing error occurs, we will contact you before processing your order.
- Allergens & Food Information
We follow UK food safety and allergen regulations.
However:
- Dishes may contain allergens including nuts, dairy, fish, gluten, and others.
- Cross-contamination may occur in our kitchen.
Customers with allergies must contact us before ordering.
Mama’s African Kitchen is not responsible for reactions where allergen information was not requested by the customer.
- Delivery and Collection
Delivery times provided are estimates only.
You agree to:
- Provide the correct address and contact details,
- Be available to receive the order,
- Ensure access to the property.
If we cannot deliver due to incorrect information or customer unavailability, refunds may not apply.
Orders must be collected promptly at the agreed time. We are not responsible for food that spoils if collected late.
- Cancellations & Refunds
Because our food is freshly prepared:
7.1 Cancellations
You may cancel an order before we start preparing it.
Once preparation begins, cancellations may not be possible.
7.2 Refunds
Refunds may be issued if:
- You received the wrong item,
- An item was missing,
- The food was not satisfactory (subject to assessment),
- We failed to deliver due to our fault.
You must notify us within 24 hours with evidence (e.g., a photo).
Refunds are issued to the original payment method.
- Food Quality & Consumption
Food should be consumed immediately or stored safely according to UK food hygiene guidelines.
We are not responsible for illness or harm caused by:
- Improper storage by the customer,
- Late consumption after delivery/collection,
- Food left unattended.
- Limitation of Liability
Nothing in these terms limits your rights under UK consumer law.
Mama’s African Kitchen is not liable for:
- Losses caused by incorrect information provided by the customer,
- Indirect or consequential losses,
- Delays outside our control (traffic, weather, etc.).
Our liability is limited to the price of the order in question.
- Intellectual Property
All website content, including text, images, branding, and menu descriptions, is the property of Mama’s African Kitchen.
You may not:
- Copy, reproduce, or distribute content without permission.
- Third-Party Services
Our website may contain links to third-party services (e.g., payment processors or delivery apps).
We are not responsible for:
- Their content,
- Their policies,
- Their actions or errors.
You use third-party services at your own risk.
- Privacy & Data Protection
Our use of customer data is governed by our Privacy Policy, which complies with UK GDPR and can be found on our website.
- Changes to These Terms
We may update these Terms from time to time.
Changes will apply from the date they are posted on our website.
- Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled by UK courts.
- Contact Us
If you have any questions about these terms, please contact us:
📧 sales@mammasafricankitchen.co.uk
📞 +44 7308 721192
📍 257 High St,
Birmingham B23 6SR, UK
